Frequently asked questions

Most merchants are live within minutes. Install from the Shopify App Store, create an Experience with your preferred settings, and you're ready to go. No code changes required.

Ask mode lets shoppers describe what they want in their own words. The AI understands intent and finds matching products without requiring navigation through filters or categories.

An Experience is a configured instance of EditMuse with specific settings: which collections to include, the discovery mode (Ask/Hybrid/Quiz), tone, result count, and more. You can create multiple Experiences for different use cases.

The AI analyzes shopper intent from their input, matches it against product attributes in your catalog, and returns the most relevant results within the collections you've configured.

All paid plans include the same reporting: session counts, credit usage, usage trends, and experience-level analytics. CSV export is available for deeper analysis.

Yes. EditMuse supports optional integrations to send anonymous event data to your existing analytics and marketing stack.

No. The core concierge operation does not require shopper personal identity. Shoppers can discover products without logging in or providing personal information.

EditMuse is billed monthly through Shopify. Your subscription appears on your Shopify invoice alongside other app charges.

Contact support through the in-app help, our website contact form, or email support@editmuse.ai.